Web: Setup > Performance Pay
Rules never blend or stack. Exactly one rule wins on each line item.
Service commission
The technician's own flat rate.
The technician's rate tiers.
The service item's rate.
The organization default.
Spiff exception: on a spiff service, the service rate beats the technician's own rate. It is split evenly across commission-eligible techs on the line.
Example: A tech has a 10% Top Line rate. A $200 line is a spiff service paid a Fixed $20. Two eligible techs are on it. Each earns $20 / 2 = $10, not 10% of $200.
Sales commission
The salesperson's own flat rate.
Their rate tiers.
The sales rate for everyone.
Service rates and spiffs never apply to sales commission. See Sales Commission.
If there is no organization default, a tech without a custom or service rate earns $0.