A callback is how you flag a job that required a technician to return to a customer's home, typically because the original work didn't resolve the issue. Logging callbacks in TeamBuyIn lets you track each technician's callback rate over time.
Mobile: Jobs > Reviewed > Three Dots on Job Card > Callback
To create a callback, tap the Jobs tab and select the 'Reviewed' section. Reviewed jobs are outlined in green. Find the job you need to flag, click the three dots in the bottom right corner of the job card, and select "Callback."
Jobs > Reviewed > Job Card > Callback > Create Callback
After selecting "Callback," you'll be prompted to enter a callback reason and any additional notes. Once you've filled that in, click "Create Callback" to log it.
Web: Job Review > Reviewed tab > (open a job) > Mark as Callback
Click Job Review in the sidebar, select the Reviewed tab, and click into the job you need to flag. In the top right of the job detail panel, click Mark as Callback. Just like on mobile, you'll be prompted to enter a callback reason and any additional notes before the callback is logged.
Jobs > Callbacks
Once created, the callback job is pulled back into the review tab and highlighted in red so it stands out from your standard job queue. From there you can review and edit the payout for that job the same way you would any other job.
Jobs > Technician > Callback Percentage
Each technician has a callback percentage that reflects how many callbacks they've had relative to their total completed jobs. This resets at the start of every month.